dbji Responsible Gaming

Q: Who should I talk to if I think my betting habits are becoming a problem?

First, contact us via 24/7 live chat or at support@dbji.cam. Our trained support team will help you set limits or start self-exclusion. Additionally, talk to a family member or trusted friend, and seek advice from a professional mental health specialist if needed.

Enjoy the entertainment within your limits — dbji is always here to ensure a safe and responsible betting experience for you.

For 21+ only

Why Responsible Gaming Matters

Online betting and casino games are primarily a form of entertainment. dbji believes that every player should know their own limits and play within them. The core principle of responsible gaming is — never see gambling as a source of income or a solution to financial problems.

dbji's Commitment: We are mindful of the mental and financial well-being of every one of our members. All responsible gaming tools on our platform are available free of charge and can be used at any time. Our 24/7 Bengali-language support team is always here for you.

Signs of Healthy Gaming

Playing within a set budget and not spending beyond it
Seeing gaming as entertainment, not as a way to earn money
Not placing extra bets to chase losses after losing
Having no trouble stopping when you want to
Not hiding your gaming activity from family and friends
Not prioritising gaming over everyday responsibilities

Warning Signs

Continuously increasing bets to chase losses
Taking loans or borrowing money to fund gaming
Stealing time away from family or work to play
Feeling anxious or irritable about gaming
Lying to people close to you about how much you are spending
Repeatedly failing when trying to stop gaming

Our Protection Tools

dbji provides various tools to keep you safe that you can activate at any time.

Deposit Limit

Set a maximum deposit amount per day, per week, or per month. Once set, the limit takes effect immediately. To increase a limit, you must wait 24 hours.

Financial Control

Time-Out Break

Take a time-out from 1 day to 6 weeks. During this period, logging in to your account or placing bets will be completely disabled. Your account is reactivated automatically when the break period ends.

Temporary Break

Self-Exclusion

If you feel gaming is getting out of control, you can exclude yourself for 6 months, 1 year, or permanently. Once this option is activated, you will not be able to unblock yourself.

Long-Term Protection

Betting History Review

View your complete betting and deposit history at any time. Analyse your spending patterns and reset limits if needed.

Transparency

24/7 Support

Contact us via live chat or email for any questions or concerns related to responsible gaming. Our Bengali-speaking support team is always ready.

Round-the-Clock Assistance

Minor Protection

dbji strictly enforces the 21+ age limit. Age verification is mandatory at registration. If there are children in your household, we recommend activating parental control on your devices.

21+ Protection

Limit and Exclusion Options

Choose the right option for your needs from the table below and let our support team know.

Protection Tool	Duration / Limit	Takes Effect	Can Be Reversed
Daily Deposit Limit	Any amount	Immediately	Limit can be increased after 24 hours
Weekly Deposit Limit	Any amount	Immediately	Limit can be increased after 7 days
Monthly Deposit Limit	Any amount	Immediately	Limit can be increased after 30 days
Time-Out Break	1 day — 6 weeks	Immediately	Automatically when the break period ends
Self-Exclusion (Temporary)	6 months or 1 year	Immediately	Via support after the period ends
Self-Exclusion (Permanent)	Indefinite	Immediately	Cannot be reversed

Simple Steps to Set Limits

After logging in to your account, you can activate any limit or break in just a few steps. If you need help, our 24/7 support team is always ready.

Remember: Lowering a deposit limit takes effect immediately, but increasing one requires a waiting period — this is for your own protection.

Log in to your account

Go to Account Settings

Click on your profile icon at the top right and open the "Responsible Gaming" section.

Choose your preferred limit or break

Deposit limit, time-out, or self-exclusion — activate one or more options according to your needs.

Confirm

Save your choice. The limit will take effect as soon as you receive a confirmation message.

Need help? Contact Support

If you cannot find the settings or want to activate a limit more quickly, let us know via live chat.

21+ Age Limit Policy

dbji is a platform operated exclusively for adults.

Age Verification

Every member's age is verified at the time of registration. Those under 21 years of age are not permitted to open an account. In cases of doubt, additional proof may be requested at any time.

Family Protection

If you have children or teenagers at home, install parental control software on your devices. Do not share your account password with anyone.

Important Notice: dbji's services are for persons aged 21 and above only. If you become aware that a minor has used or is using your account, notify our support team immediately. We will take action as quickly as possible.

When You Need Help

If gaming becomes a problem, do not face it alone — talk to us.

dbji Support Team

Our Bengali-speaking support team is ready to serve you 7 days a week, 24 hours a day. We are always glad to help with anything related to responsible gaming.

Live Chat — 24/7 Support in Bengali

[email protected]

Professional Assistance

Sometimes professional help may be needed. Do not hesitate to reach out to mental health specialists and counsellors in Bangladesh. You can also talk to a trusted family member or friend.

Tell your family or a trusted friend
Seek advice from a mental health specialist
Acknowledging a problem is a sign of strength, not weakness

Frequently Asked Questions

Find answers to common questions about responsible gaming here.

A deposit limit controls the maximum amount you can deposit within a set period of time. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately. To raise a limit, you must wait a specified cooling-off period, which helps prevent impulsive decisions.

Yes. After self-exclusion is activated, any funds remaining in your account can be withdrawn through the normal process. The minimum withdrawal amount is ৳500 and is usually processed within 1 hour. Contact our support team for more details.

A time-out is a temporary break lasting from 1 day to 6 weeks, after which your account is automatically reactivated. Self-exclusion is a long-term or permanent restriction that cannot be lifted before the period ends. Self-exclusion is more suitable for those who are dealing with a genuine problem.

No. dbji's services are for people aged 21 and above only. Those between 18 and 20 years old are also not permitted to register on this platform. Age is verified at the time of registration, and any account created with false information will be cancelled.

First, contact us via 24/7 live chat or at [email protected]. Our trained support team will help you set limits or start self-exclusion. Additionally, talk to a family member or trusted friend, and seek advice from a professional mental health specialist if needed.

No. While self-exclusion is active, no promotional emails are sent and no new bonuses are issued. This is to keep you away from any temptation to return to play. This is an important part of our responsible gaming policy.

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dbji is always by your side — keep the right balance between enjoying entertainment and protecting yourself.

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